A power outage is an unpleasant occurrence, especially since it often occurs suddenly. Adding to the discomfort is the unknown: how long will you have to spend without electricity, a few minutes or several hours? The described situation is especially relevant for rural areas, although even in the city not a single Mosenergosbyt subscriber is immune from it. In this article, we will figure out where to call in case of a power outage in Moscow and the region in order to get complete information about the reasons and duration of the power outage.
Where can I find out why the power was turned off? Power outage schedule in Moscow and the Moscow region
In this section, in order to inform citizens, weekly schedules for limiting energy supply in common areas of multi-apartment residential buildings are published in connection with debt for consumed electricity from management organizations, as well as weekly schedules for limiting energy supply to housing and communal services in connection with debt from resource supply organizations .
Restriction schedule from 02/14/2022 to 02/18/2022
- Schedule of power outages in common areas of apartment buildings in the Moscow region
- Schedule of power outages in common areas of apartment buildings in Moscow
Restriction schedule from 02/07/2022 to 02/11/2022
- Schedule of power outages in common areas of apartment buildings in the Moscow region
- Schedule of power outages in common areas of apartment buildings in Moscow
Why was the electricity turned off? The lights went out: what the law says
Article 38 35/FZ of December 27, 2022 (as amended in 2022) guarantees the provision of electricity to all persons with citizenship of the Russian Federation. This area is regulated by Government Decrees No. 354 and No. 442. They list all possible reasons for turning off electricity to subscribers, which can be divided into two groups:
Technical:
- Emergency situation in the power system.
- Repair work. They are planned by the energy supply company (hereinafter - EC) in advance, and subscribers must be notified about them in advance.
- An inspection by Rostechnadzor revealed electrical appliances in the home that did not comply with safety precautions, on the basis of which the supply of electricity to this apartment (house) was reduced or stopped.
Economic:
- When a resident deceives the energy supply company by manipulating the meter. In this case, the tenant will also face a considerable fine.
- Subscriber's debt on electricity bills. According to the law, the EC has the right to turn off the light to the consumer if he fails to pay for at least three months. In this case, Mosenergosbyt is obliged to inform about the upcoming shutdown in advance, as specified in Resolution No. 354.
The electricity supplier does not have the right to change the 3-month late payment standard established in Resolution No. 354.
The supplier is given a choice of several ways to notify the consumer about a future disconnection (clause 119 of Resolution No. 354): in a payment for housing and communal services, by e-mail, in a personal account on the GIS Housing and Public Utilities website, in a registered letter with notification, delivery in person against signature. From the moment of notification, the consumer is given 20 days to repay the debt, and if during this period he does not pay for previously supplied electricity, the EC has the right to disconnect the consumer from the power supply.
It is important to understand that in a situation where the consumer has not received a notification, the service cannot be disabled. For example, if, after being notified of a registered letter, the subscriber does not receive it in the mail for any reason, the notice is not considered given.
The energy supply company cannot turn off the electricity without notice or without maintaining a twenty-day period from its moment, since in this case the law will be on the side of the consumer, who can complain about the actions of the supplier to the housing supervision service.
Activities of emergency services
Emergency repair services come to the rescue when unforeseen situations arise. Your call is received by a dispatcher, who must correctly identify the problem and dispatch the appropriate team to resolve it. The responsibilities of emergency service workers include:
- Monitoring the condition of objects in the assigned territory.
- Timely response to received complaints.
- Detecting the causes of the incident and eliminating the accident.
- Elimination of emergency consequences.
- Carrying out preventive work.
The emergency service works around the clock, and they do not have days off, so you can call them at any time of the day. There is no need to pay for calling a brigade.
However, please note that they will carry out the check to the door to the house. Anything inside the premises is not their responsibility and can be inspected and corrected for an additional fee.
The electricity was turned off for non-payment. How does a power outage happen?
The written notice is issued in a specific form and must include:
- FULL NAME. payer, his phone number and address.
- The period of time during which no payment was made.
- The amount of accumulated debt.
- The date by which you must pay for electricity (maximum 20 days later).
- The warning itself about disconnection in the absence of payment.
- The time the document was created and the signature of the person who compiled it.
After 20 days, if the consumer has not repaid the debt, Mosenergosbyt sends another notice. After receiving it, you must pay the entire amount due within 3 days. If the homeowner does not comply with this requirement, the supplier turns off the power.
In case of accidents at substations, the lights may be turned off without prior notice.
When a consumer is disconnected from the power supply, a report must be drawn up, which indicates the following information: the subscriber's name, meter number and the value of the latest readings, address, what actions were performed and their dates, why and for how long the electricity is turned off. If the apartment owner has comments, he can indicate them directly in the document. The act is drawn up in three copies, one of which remains with the consumer.
Let's act without panic
The main thing in any unexpected situation is not to panic. We need to realistically assess the situation. If, after your preliminary inspection, you are convinced that you are not the only one with no light, you can immediately assume that you will not be the only one trying to reach the dispatchers. The line can be busy for quite a long time, so you should be patient and dial the coveted number over and over again.
So, we figured out where to call. There is no light for an hour, two hours, a day - it’s better to find out the situation right away. If you still can’t get through to any number, then dial 112.
This is the telephone number of the Rescue Service - the same for all cities in Russia. The service manager will contact specialists in your city, transfer the call, and you will receive the answer you are interested in.
And you should never get angry if your neighbors wake you up in the middle of the night with the question: “Who should I call? There is no light, we don’t know what to do!” After all, any of us could find ourselves in such a situation.
Why is there no light? How long can the electricity be cut off?
If the reason for the power outage was scheduled repairs, then the power should be out for no more than one day. This is indicated in the “Rules for the Provision of Public Utilities” (Section 4 of Appendix 1). In total for the year, the duration of planned outages should not exceed three days. Information about upcoming outages should be posted on the energy supply company's website and on information stands.
In the event of a power outage due to debts, you can contact Mosenergosbyt with a request for an installment plan or pay the entire debt at once. With a document confirming the installment plan or payment, you should contact the service provider, where the day of connection to the power grid will be agreed upon with the consumer. Let’s immediately make a reservation that the connection is not free, you will have to pay from a thousand rubles , the specific amount depends on the tariffs of the supplying company. Next, an electrician comes to the address and connects the electricity with the obligatory drawing up of a report.
If the debt is fully repaid and the supplier’s costs for disconnecting and reconnecting are paid, then the electricity supply is restored no later than 2 days later.
What are the responsibilities?
The degree of punishment is determined by the amount of damage. Liability for turning off electricity without warning involves a fine for the supplier and compensation for damage to the consumer. Sometimes it even ends up in prison.
Administrative
The supplier may be punished for arbitrariness (Article 19.1 of the Administrative Code). The reason is, in particular, equipment failure caused by a shutdown. If the supplier exceeds the time limit for the limited supply of electricity, liability arises under Art. 7.23 Code of Administrative Offences. Art. 14.31 establishes penalties for abuse of a monopoly position in the market. The procedure for calculating compensation is determined by the Law on the Protection of Consumer Rights (Article 15).
Criminal
Greater liability arises if, as a result of illegal actions, serious damage was caused to the consumer or the health of citizens was affected. In this case, the provisions of Art. 215.1 of the Criminal Code of Russia (fine, correctional labor or prison terms).
The power went out, where to call in Moscow or the Moscow region
In most cases, the lights are turned off during power failures or scheduled repairs. Therefore, you need to contact not Mosenergosbyt, which is only a supplier, but the Moscow United Electric Grid Company (MOESK) or Mosoblenergo. MOESK is responsible for electrical networks in rural areas, and Mosoblenergo - in cities.
How to call MOESK
The first way is to contact the Bright Line hotline - 8 (800) 700-40-70. You may have to wait on the line for a long time, since the phone is multi-line.
You can find out on the MOESK website which district (distribution zone) your address belongs to, and call your distribution zone (its telephone number is listed on the same website).
On the MOESK website there is a menu item “Disconnections”. Perhaps information about your situation will be indicated there and you won’t have to call anywhere at all.
If the light was turned off only in your apartment, and you don’t know why, you should call the phone number indicated on the back of the payment for light. This is the number of the company serving your area. Or follow the following links:
Causes and solutions
The simplest situation that does not require third-party intervention is when the protection on the switchboard is triggered, which is responsible for one or another branch of the wiring. As a rule, in this case the light goes out only on one line or in one room.
- For example, all sockets in an apartment may stop working, but the chandeliers will continue to work, or the light will disappear in only one room.
- It is enough to have access to the panel and move the switch to the normal position - the “fallen” key will be noticeable immediately.
- You must first turn off the device that is believed to be causing the short circuit or overload.
- Any manipulations with the electrical panel should be strictly prohibited for children and incapacitated citizens.
- Children should be warned that in such a situation they must wait for adults.
If the situation cannot be resolved by simple manipulations on the dashboard, you need to call the management company dispatcher, who will tell you the easiest way to call a technician to your home.
If we are talking about a private house, then you need to call the district electrical network dispatcher, who will also determine the procedure and give the necessary instructions on how to handle the electrical wiring before the repair team arrives.
Sometimes the management company may offer to call a private master - if the situation occurred during non-working hours, usually after 20:00. A visit from a private master costs some money, while an electrician assigned to the site and his services must be paid from the funds that citizens transfer in utility bills for the maintenance and repair of housing.
FAQ
Who should I contact at night to turn on the lights after paying off my debts?
There is no need to contact anyone; electricity will be connected within two days after the debt is fully repaid.
Why is the light flashing?
This is due to power surges in the network when one of the consumers connects powerful electrical appliances. To protect household appliances and reduce the intensity of blinking, you can use a voltage stabilizer.
What causes the lights to turn off from 2 to 20 seconds?
This phenomenon is possible when power lines are damaged. The light turns off for a short time until the backup power is turned on.
